• Orders are processed and shipped out within 72 hours unless an item is coming from our Leland location.
• WAREHOUSE SALE ITEMS can take several days to process and Express shipping will NOT be refunded if the carrier does not do their part.
• FREE local pickup is available in Madison, Flowood, & Leland (choose option at checkout & could take up to 3 days to be ready.) Items coming from and to Leland can take up to a week to reach a destination. Please see item stock on our website.
• If you purchase over a weekend (Friday-Sunday), please allow us until Tuesday to have your orders at correct location.
• Please contact your local post office in regards to lost or damaged goods. ONCE IT LEAVES OUR FACILITIES, IT IS OUT OF OUR HANDS. 
• File claims with your local USPS or UPS. File a claim for delayed shipping with them as well.
• We meet with Leland orders once a week. The day varies each week, you can purchase an additional shipping label if you need your items sooner.

• VISIT OUR RETURNS CENTER TO INITIATE YOUR RETURN 
• https://westoffiftyfive.returnscenter.com/

Returns Policy 

• PLEASE RESPECT OUR POLICY & DO NOT REACH OUT TO WOFF STAFF OR OWNER ASKING FOR SPECIAL FAVORS. It is not fair to other customers & puts US in a terrible position to say NO. ALL RETURNS MUST FOLLOW THE RETURN GUIDELINES.
• Returns on unworn, unwashed items with tags still attached are accepted within 10 days for local pick up. You must initiate a return here within 5 days of receiving a shipped item.
• It is at our discretion as to whether something qualifies for a return based on item quality, smell, tags attached etc...
• Items returned must be in the original condition, no stains, rips, tears or signs of wear. We inspect items before they leave our possession.
• WOFF TAGS MUST BE ATTACHED. If not attached there is a 15% restocking fee if the item is deemed fit for a return.
• SALE TAB ITEMS ARE FINAL SALE. Please do not try to return or exchange them. They are non returnable and exchangeable.
• Discounted items 25% and over are final sale. SALE CODES OVER 20% ARE FINAL SALE.
• BOGO TAB IS FINAL SALE.
• SALE THREAD ITEMS ARE FINAL SALE. No exchanges or returns.
• WE DO NOT CANCEL ORDERS ONCE PLACED.
• If you choose the wrong shipping/pickup option at checkout & we ship your order, you forfeit your return window if it is not back in our possession within the 10 days of your original order date.********
• YOU MUST VISIT THE RETURN CENTER TAB TO INITIATE YOUR RETURN.
• Packing slip must be included with return.
• Returns are eligible for store credit only.
• ALL sale/clearance items, accessories, gift cards, bras, bralettes, lingerie, swimwear and gift Items are NOT returnable, they are final sale.
• Shipping charges (original and return) are the customer’s responsibility, unless we sent damaged goods.
• Once the package leaves the store, it is at the responsibility of the postal service.
• If you chose pick up and after an extended period of time, you come to pick up your item, you will miss the return window. If you choose to have it shipped because you could not pick it up, you will have missed the return window if a return request is not filed within 10 days of original order.
• HOLIDAY 2024 RETURNS: all items bought between 12/3 & 12/25 that are eligible for a return must be returned by 1/12/2025. A gift receipt or online receipt is required, all tags attached and boxes in good condition. No exceptions to this date. Anything 25% off and over is final. All holiday specific items are final sale. 
• TRIBE KELLEY OVER 15% OFF IS FINAL SALE!

LOCAL PICK-UP

• Local pick-up orders have the same return policy. 10 days from the time your fulfillment email is sent is the time you have to pick up and return. 
• We meet with Leland portions & order one time a week. Please be patient with the length of time it takes to condense orders from all 3 locations.
• We know the day your email is sent so please check junk spam all mail etc. 
• It is NOT 10 days from the time you pick up. 
• It is your responsibility to keep up with how many orders you have to pick up. We have too many coming thru daily to keep up with this. 
• You will be charged a shipping fee for orders that were selected for pick up but need to be shipped.
• After 6 months of not picking up your order, we will donate the items to a local shelter. No refunds, store credit etc for donated items. 

Mystery Bags, sale threads etc:

• Final sale, period. Mystery bag items are not exchangeable or returnable. You are receiving items for less than wholesale value.

WAREHOUSE SALE ITEMS WILL BE SHIPPED WHEN READY AND FULLY CONDENSED. YOU CAN PURCHASE ADDITIONAL LABELS TO RECEIVE YOUR ITEMS SOONER, BUT WE WILL ONLY PURCHASE ONE FOR ORDERS PULLING FROM SEVERAL LOCATIONS.