- Standard US shipping varies by weight or FREE orders over $75!
- Orders are processed and shipped out within 48 hours.
- FREE local pickup is available in Madison & Flowood (choose option at checkout.)
- Please contact your local post office in regards to lost or damaged goods.
- Returns on unworn, unwashed items with tags still attached are accepted within 7 days for local pick up and 10 days for shipped returns if shipping back. You must initiate a return here within 7 days of receiving a shipped item.
- It is at our discretion as to whether something qualifies for a return.
- Items returned must be in the original condition, no stains, rips, tears or signs of wear. We inspect items before they leave our possession.
- WOFF TAGS MUST BE ATTACHED. If not attached there is a 15% restocking fee if the item is deemed fit for a return.
- SALE TAB ITEMS ARE FINAL SALE. Please do not try to return or exchange them. They are non returnable and exchangeable.
- Discounted items 25% and over are final sale. SALE CODES OVER 20% ARE FINAL SALE.
- SALE THREAD ITEMS ARE FINAL SALE. No exchanges or returns.
- A return form must be filled out for the return to be initiated.
- Packing slip must be included with return.
- Returns are eligible for store credit only.
- Sale/clearance items, Shoes, Accessories, Gift cards, Bras, Bralettes, Lingerie, Swimwear and Gift Items are NOT returnable, they are final sale.
- Shipping charges (original and return) are the customer’s responsibility, unless we sent damaged goods
- Once the package leaves the store, it is at the responsibility of the postal service.
- If you chose pick up and after an extended period of time, you come to pick up your item, you will miss the return window. If you choose to have it shipped because you could not pick it up, you will have missed the return window.
- Please fill out the form below to initiate your return (if eligible):
- Local pick-up orders have the same return policy. 7 days from the time your fulfillment email is sent is the time you have to pick up and return.
- We know the day your email is sent so please check junk spam all mail etc.
- You will be charged a shipping fee for orders that were selected for pick up but need to be shipped.
- All items will be paid for upfront.
- If you change your mind on a preorder, you will receive store credit unless WOFF cancels the order.
- Preorders are items ordered ahead of time. If they don't ship on their scheduled date, that is not at WOFF's fault.
Mystery Bags, sale threads etc:
- Final sale, period. Mystery bag items are not exchangeable or returnable. You are receiving items for less than wholesale value.